This Privacy Policy explains how Al-Rahmah Medical Charitable Society, in collaboration with Rikaz Advanced Company and affiliated healthcare professionals, collects, uses, discloses, and protects your personal information while using Mobeen.
Privacy Policy
Last updated: January 07, 2026
1. Information We Collect
We collect the following categories of data:
- Personal identification data (name, national ID, contact information, date of birth)
- Audio and video recordings of therapy sessions and assessments
- Application usage data, logs, and progress metrics
- Information you submit through feedback, surveys, or support channels
2. How We Use Your Data
Your data is used to:
- Provide accurate diagnosis and tailored therapy plans
- Facilitate secure video sessions with therapists
- Improve the performance and accuracy of our AI model
- Offer educational content and support community features
- Conduct de-identified research and system improvements
3. Data Protection and Security
We implement strict security protocols to safeguard your data:
- End-to-end encryption for communication and data storage
- Role-based access controls and audit logging
- Hosting and storage infrastructure compliant with SDAIA and NCA security guidelines
4. Data Sharing and Access
We do not sell your personal data. Data may be shared under the following conditions:
- With certified therapists involved in your care
- With authorized research and technology partners under data protection agreements
- When required by law or governmental authorities within the Kingdom of Saudi Arabia
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction, update, or deletion of your data
- Withdraw consent to data processing, subject to applicable legal and therapeutic obligations
6. Data Retention
We retain personal data only as long as necessary for the delivery of services, compliance with legal obligations, or until you request deletion, unless otherwise required by law.
7. Children's Privacy
For users under the age of 18, parent or guardian consent is required. Data collection and use for minors is limited to what is necessary for therapy and under adult supervision.
8. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in legal, technical, or operational requirements. You will be notified of significant updates via the App.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
920020436